Personalized products
Because personalized products are made to your selected color, letters, charms, and finish, they cannot normally be returned for a change of mind after production has started.
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Returns & Refunds
We want every FEELACES order to arrive correctly and in excellent condition.
Damaged or incorrect orders
If your order arrives damaged, defective, or different from the confirmed design, email feelaces@gmail.com within 7 days of delivery with your order number and clear photos.
Resolution and refunds
After reviewing your request, we will offer an appropriate replacement or refund. Approved refunds are returned to the original payment method; processing time depends on your bank or payment provider.
Before production
If you need to change or cancel an order, contact us as soon as possible. We will confirm whether production has started before advising what options remain available.